Refund Policy

Overview

This Refund Policy outlines the terms and conditions regarding refunds for services purchased through our digital marketing website. Please read this policy carefully as it governs your rights and obligations with respect to your purchases.

Services Covered

Our refund policy applies to all digital marketing services offered, including but not limited to SEO, PPC, content marketing, social media management, and web development.

General Policy

Once a service is purchased and payment is made, it is considered final. Refunds will not be provided for any services that have been delivered or are in the process of being delivered.

Eligibility for Refunds

Refunds may be considered under the following conditions:

Non-Delivery of Service: If the service is not delivered within the specified timeframe, you may be eligible for a refund.

Incorrect Service Delivery: If the service delivered does not match the service agreed upon, you may request a refund.

Technical Issues: If technical issues prevent the completion of the service and cannot be resolved within a reasonable period, a refund may be granted.

Refund Request Procedure

To request a refund, please contact our support team at [support@cloudstar.digital] with the following details:

Your name
Date of purchase
Service purchased
Reason for refund request

We will review your request and notify you of the decision within 7 calendar days.

Exceptions

No refunds will be provided for:

Services that have been fully delivered as per the agreement.

Services that are in progress but near completion.

Custom services specifically tailored to your requirements once work has commenced.

Amendments

We reserve the right to modify or amend this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.

For any questions or concerns regarding this Refund Policy, please contact us at [support@cloudstar.digital].